Thank you for visiting and purchasing from KELVOR LLC.
This Shipping Policy explains the general shipping and delivery practices applicable to orders and product requests made through our website, including products such as medical vial packaging glass bottles and injection pen housings.
We aim to process and arrange shipments carefully and provide customers with clear information regarding their orders. Because shipping requirements may vary depending on product type, order quantity, destination, packaging requirements, and other circumstances, specific shipping arrangements may differ from one order to another.
1. Company Information
KELVOR LLC
Address:
11105 W Lewis Ave
Avondale, AZ, 85392-5881
Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
2. Products Covered by This Policy
This Shipping Policy applies generally to products offered through our website, including:
- Medical vial packaging glass bottles;
- Injection pen housings;
- Related packaging products;
- Other products made available through the website.
Due to the nature of these products, appropriate packaging and transportation arrangements may be considered based on the characteristics and quantity of an order.
3. Order Processing
After an order or purchase request is received, we may review the order information before shipment arrangements are finalized.
Order processing may include:
- Reviewing the order details;
- Confirming the products and quantities;
- Reviewing the shipping information;
- Preparing the products for shipment;
- Selecting an appropriate shipping arrangement;
- Preparing the shipment for dispatch.
Orders may require additional processing time when product specifications, quantities, packaging requirements, or shipping information need to be reviewed or confirmed.
For orders involving larger quantities or specialized product requirements, shipping arrangements may be handled separately according to the specific circumstances of the order.
4. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
A shipping address should include all information reasonably necessary for successful delivery.
KELVOR LLC is not responsible for delays, failed delivery, additional transportation costs, or other problems resulting from incorrect, incomplete, outdated, or improperly provided shipping information.
If you need to change your shipping information after placing an order, the request should be made as soon as possible.
Once an order has been processed or dispatched, changes to the shipping address may not always be possible.
5. Shipping Arrangements
Shipping arrangements may depend on several factors, including:
- Product type;
- Product quantity;
- Order size;
- Destination;
- Packaging requirements;
- Availability of transportation services;
- Applicable shipping restrictions;
- Other circumstances associated with the order.
For this reason, shipping arrangements may vary between orders.
Where necessary, additional shipping information may be confirmed before an order is dispatched.
6. Packaging
We understand that glass packaging products require appropriate handling during transportation.
Medical vial packaging glass bottles and other glass products may be packaged using suitable protective materials and packaging methods intended to reduce the risk of damage during normal transportation.
Packaging methods may vary depending on:
- Product dimensions;
- Product quantity;
- Product configuration;
- Order size;
- Destination;
- Transportation requirements.
Customers should inspect packages as soon as reasonably possible after delivery.
7. Shipping Costs
Shipping costs may vary depending on the destination, order quantity, product characteristics, package dimensions, weight, and applicable shipping arrangements.
Because these factors can differ significantly between orders, shipping costs may be determined according to the specific order and shipping requirements.
Any applicable shipping charges will be communicated or presented as appropriate during the purchasing or order process.
8. Estimated Delivery Times
Delivery times may vary depending on the destination and shipping arrangements associated with the order.
Estimated delivery timeframes are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Transportation delays;
- Carrier-related delays;
- Weather conditions;
- Customs procedures;
- Import or export requirements;
- Public holidays;
- Address-related issues;
- Unexpected logistical disruptions;
- Other events affecting transportation or delivery.
Customers should therefore consider estimated delivery periods as general estimates rather than guaranteed arrival dates.
9. Delays
Although we seek to arrange shipments efficiently, delivery delays may occasionally occur.
A shipment may be delayed due to circumstances such as:
- High transportation volumes;
- Carrier delays;
- Severe weather;
- Transportation interruptions;
- Customs processing;
- Import procedures;
- Incorrect or incomplete delivery information;
- Delivery access issues;
- Unforeseen logistical circumstances.
A delay does not automatically mean that an order has been lost.
Where tracking information or other shipment information is available, customers may use the information provided to monitor the progress of their shipment.
10. Customs, Duties, and Import Requirements
For shipments crossing international borders, the destination country or region may impose customs procedures, import requirements, duties, taxes, fees, or other charges.
Such requirements are determined by the relevant authorities and may vary depending on:
- Destination;
- Product classification;
- Shipment value;
- Quantity;
- Applicable laws and regulations;
- Import requirements.
Customers are responsible for complying with applicable import requirements in their destination jurisdiction and for any applicable customs duties, taxes, or other charges that are legally imposed on the shipment, unless otherwise agreed for a particular order.
KELVOR LLC cannot guarantee that a shipment will not be subject to customs inspection, additional documentation requirements, duties, taxes, or other import procedures.
11. Shipping Restrictions
Certain products, destinations, quantities, or transportation methods may be subject to shipping restrictions or additional requirements.
We may review an order before shipment where necessary to determine whether the requested shipping arrangement is reasonably available.
If a particular shipment cannot be arranged because of applicable transportation restrictions, destination requirements, regulatory requirements, or other circumstances, the customer may be contacted regarding available alternatives where appropriate.
12. Damaged Packages
Customers should inspect packages promptly after delivery.
If the outer packaging appears visibly damaged, customers should document the condition of the package where reasonably possible.
For products involving glass components, customers should take particular care when opening and inspecting packages.
If products appear to have been damaged during transportation, retain the relevant packaging and shipment information where possible, as this may assist in reviewing the issue.
Any request relating to damaged products will be reviewed based on the circumstances of the shipment and the applicable return or replacement terms.
13. Lost or Missing Shipments
If a shipment does not arrive within a reasonable period after dispatch, customers should review any available shipment or tracking information.
A shipment may occasionally experience delays before being delivered.
Where a shipment appears to be lost or cannot be located, the matter may need to be reviewed based on the available shipment information and transportation records.
Customers should provide accurate order and shipping information when requesting assistance with a missing shipment.
14. Incorrect or Incomplete Delivery Information
KELVOR LLC is not responsible for delivery problems caused by information supplied incorrectly or incompletely by the customer.
Examples may include:
- Incorrect street address;
- Missing unit or suite information;
- Incorrect postal code;
- Incorrect recipient information;
- Outdated address;
- Other incomplete delivery information.
If a package is returned because the delivery information was incorrect or incomplete, additional shipping arrangements or costs may apply depending on the circumstances.
15. Failed Delivery
A shipment may be considered a failed delivery where the carrier is unable to complete delivery for reasons such as:
- Incorrect address;
- Incomplete address;
- Recipient unavailable where a signature or direct receipt is required;
- Delivery access problems;
- Refusal of delivery;
- Other circumstances preventing successful delivery.
If a shipment is returned to us following a failed delivery, further arrangements may be required before the order can be reshipped.
Any additional shipping costs associated with reshipment may depend on the reason for the failed delivery and the specific circumstances of the order.
16. Order Changes Before Shipment
If you need to change an order before it has been shipped, please make the request as soon as possible.
We will make reasonable efforts to accommodate changes where the order has not yet entered processing or shipping preparation.
However, an order that has already been processed, packaged, or dispatched may not be able to be changed.
Changes may also affect product availability, shipping arrangements, or other order conditions.
17. Multiple-Item Orders
When an order contains multiple products or quantities, items may be packaged and shipped together or handled separately depending on the circumstances.
Factors that may affect shipment arrangements include:
- Product availability;
- Product dimensions;
- Order quantity;
- Packaging requirements;
- Destination;
- Transportation arrangements.
If an order is shipped in multiple packages, delivery may occur at different times.
18. Bulk and Large-Quantity Orders
Orders involving larger quantities of medical vial packaging glass bottles, injection pen housings, or other products may require additional preparation and shipping coordination.
Shipping arrangements for bulk orders may depend on:
- Total quantity;
- Package dimensions;
- Weight;
- Product configuration;
- Destination;
- Packaging requirements;
- Transportation arrangements.
Specific shipping details may therefore be confirmed separately for larger or specialized orders.
19. Delivery Inspection
Upon receiving a shipment, customers are encouraged to:
- Check the condition of the outer packaging;
- Confirm that the shipment corresponds to the order;
- Inspect the products where reasonably possible;
- Retain relevant packaging and shipment information if an issue is identified.
Prompt inspection can help identify shipping-related issues more efficiently.
20. Product Handling
Some of the products available through our website may consist of glass packaging components.
Customers should handle delivered glass products carefully and store them in an appropriate environment consistent with the product’s intended use and applicable product information.
KELVOR LLC does not assume responsibility for damage caused after delivery by improper handling, storage, installation, modification, or use.
21. Delivery Acceptance
Where delivery requires recipient acceptance, signature, confirmation, or other delivery procedures, customers are responsible for completing the applicable delivery process.
Failure to complete a required delivery procedure may result in delivery delays, return of the shipment, or other transportation-related consequences.
22. Address and Delivery Security
Customers should provide a delivery location where shipments can be safely received.
Where appropriate, customers should ensure that the recipient or authorized person is available to receive the shipment.
KELVOR LLC cannot guarantee that a carrier will be able to leave a shipment in a particular location or follow special delivery instructions that are not supported by the applicable transportation service.
23. Events Beyond Our Reasonable Control
We will make reasonable efforts to fulfill shipping obligations; however, certain events may affect our ability to process or deliver orders.
Such events may include:
- Natural disasters;
- Severe weather;
- Transportation interruptions;
- Carrier disruptions;
- Government actions;
- Customs restrictions;
- Changes in applicable laws or regulations;
- Public emergencies;
- Labor disruptions;
- Infrastructure failures;
- Other circumstances beyond our reasonable control.
When such circumstances occur, shipping and delivery may be delayed.
24. No Guaranteed Delivery Date
Unless expressly agreed otherwise for a particular order, estimated shipping and delivery periods are provided for general guidance only.
Actual delivery time may vary due to factors affecting transportation, processing, customs, destination handling, and other logistics-related circumstances.
Accordingly, an estimated delivery period should not be interpreted as an absolute guarantee of delivery on a particular date.
25. Shipping and Return Policy Relationship
This Shipping Policy addresses shipping and delivery matters.
Issues concerning product returns, exchanges, refunds, or other post-delivery remedies may be governed by our applicable return or refund terms.
Customers should review the relevant policy before requesting a return, exchange, or refund.
26. Policy Updates
KELVOR LLC may update this Shipping Policy from time to time to reflect changes in our shipping practices, product offerings, operational requirements, or applicable laws and regulations.
Any updated version may be published on the website with a revised effective date.
Customers are encouraged to review this policy periodically for the latest information.
27. Contact Information
For questions or concerns regarding shipping and delivery, you may contact:
KELVOR LLC
11105 W Lewis Ave
Avondale, AZ, 85392-5881
Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
Please provide relevant order and shipping information when making a shipping-related inquiry so that the matter can be reviewed appropriately.
28. Acknowledgment
By placing an order or using the website, you acknowledge that shipping and delivery arrangements may vary according to the product, quantity, destination, packaging requirements, and other circumstances associated with the order.
KELVOR LLC will make reasonable efforts to arrange shipments appropriately and communicate relevant shipping information where applicable.
Last Updated: September 9, 2026