Shipping Policy
KELVOR LLC (“KELVOR,” “we,” “us,” or “our”) is committed to providing a clear and reliable shipping experience for customers purchasing furniture.
This Shipping Policy explains the delivery areas we support, order processing procedures, estimated delivery times, shipping charges, large and heavy furniture delivery requirements, tracking, delivery delays, damaged shipments, address issues, and other shipping-related matters.
Because furniture products can vary significantly in size, weight, packaging requirements, and transportation arrangements, shipping conditions may vary depending on the product and destination.
By placing an order, you acknowledge and agree to the shipping practices described in this policy.
1. Business Information
Business Name: KELVOR LLC
Business Address: 11105 W Lewis Ave, Avondale, AZ, 85392-5881, Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
Shipping & Order Support Email: amytree9277@gmail.com
2. Supported Delivery Areas
KELVOR LLC currently supports delivery within the United States, subject to product availability, destination accessibility, carrier coverage, product dimensions, weight limitations, and other logistical requirements.
Shipping availability may vary depending on the specific furniture product and delivery address.
Some locations may have limited delivery options because of:
- Remote or rural location;
- Carrier coverage limitations;
- Product size or weight;
- Oversized-freight requirements;
- Limited transportation access;
- Building or property restrictions;
- Address limitations; or
- Other logistical circumstances.
The available shipping method and applicable shipping charge for a specific order will be determined based on the products and delivery address provided during checkout.
If shipping is unavailable to a particular address, customers may be contacted regarding available options where appropriate.
3. Order Processing
After an order is successfully placed, KELVOR LLC may begin processing the order for fulfillment.
Order processing may include:
- Confirming order information;
- Verifying product availability;
- Preparing products for shipment;
- Inspecting products where appropriate;
- Packaging furniture and related components;
- Arranging transportation; and
- Preparing the order for carrier pickup or delivery.
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Certain furniture products may require additional preparation, packaging, or transportation arrangements. In such cases, processing may take longer.
Orders are not necessarily shipped immediately after payment is completed.
Business days generally exclude weekends and applicable public holidays.
4. Order Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This may include:
- Recipient name;
- Shipping address;
- Apartment, unit, suite, or other applicable address details;
- City;
- State;
- ZIP code;
- Telephone or other delivery contact information, where requested; and
- Other information necessary for delivery.
KELVOR LLC is not responsible for delays, failed deliveries, additional transportation charges, returned shipments, or other issues resulting from inaccurate or incomplete information provided by the customer, to the extent permitted by applicable law.
Customers should carefully review all delivery information before completing an order.
5. Shipping Methods
The shipping method available for an order may depend on factors such as:
- Product dimensions;
- Product weight;
- Number of products;
- Destination;
- Delivery requirements;
- Carrier availability;
- Transportation arrangements;
- Oversized-freight requirements; and
- Other logistical considerations.
Smaller furniture products may be shipped through standard parcel or freight services where appropriate.
Larger or heavier furniture products may require freight transportation, scheduled delivery, or other specialized transportation arrangements.
The shipping method selected or assigned to an order may therefore differ from the standard parcel delivery process used for smaller products.
6. Shipping Costs
Applicable shipping charges will be calculated based on the products and delivery address and will be displayed during checkout when applicable.
Shipping costs may vary depending on:
- Delivery destination;
- Product size;
- Product weight;
- Number of items;
- Shipping method;
- Freight requirements;
- Delivery accessibility;
- Special handling requirements; and
- Other logistical factors.
The shipping charge shown during checkout is the applicable shipping charge for the order unless otherwise communicated by KELVOR LLC before shipment.
Customers are responsible for reviewing applicable shipping charges before completing an order.
If an order qualifies for a free-shipping promotion, the terms and conditions of that promotion will apply.
Unless expressly stated otherwise, free shipping does not necessarily include special services such as inside delivery, room-of-choice placement, assembly, installation, stair carrying, or other non-standard services.
7. Estimated Delivery Time
For orders shipped within the United States, the estimated delivery timeframe is generally:
Standard Delivery: approximately 5–12 business days after shipment.
The overall order timeline generally consists of:
- Order processing: approximately 1–3 business days;
- Transit and delivery: approximately 5–12 business days after shipment.
Accordingly, customers should generally allow approximately 6–15 business days from successful order confirmation to delivery.
Large, heavy, oversized, remote-area, or freight shipments may require additional time.
The estimated delivery timeframe is provided for planning purposes and is not a guaranteed delivery date unless expressly stated otherwise.
Delivery times may be affected by:
- Product availability;
- Carrier schedules;
- Weather;
- Holidays;
- Transportation conditions;
- Delivery appointments;
- Address issues;
- Freight scheduling;
- Remote-area delivery;
- Other circumstances beyond our reasonable control.
8. Large and Heavy Furniture Deliveries
Some furniture products may be large, bulky, oversized, or heavy.
Such products may require freight transportation or specialized handling rather than standard parcel delivery.
Large or heavy furniture may be delivered:
- By freight carrier;
- By scheduled delivery service;
- By specialized transportation;
- To the property’s accessible delivery area; or
- According to the carrier’s standard delivery procedures.
Standard shipping does not automatically include inside delivery, room-of-choice placement, stair carrying, furniture assembly, installation, or removal of existing furniture.
Customers should review the applicable product and delivery information before placing an order.
9. Large Furniture Access Requirements
Before ordering large furniture, customers are responsible for determining whether the product can reasonably reach the intended delivery location.
Customers should consider:
- Front-door dimensions;
- Doorway clearance;
- Hallway width;
- Ceiling height;
- Stairway dimensions;
- Elevator dimensions and weight limits;
- Building entrances;
- Loading areas;
- Parking access;
- Property access;
- Gate dimensions;
- Turning space; and
- Other physical access conditions.
KELVOR LLC is not responsible for a customer’s inability to move a delivered product into the intended room or location because of insufficient access, space, or building restrictions, except where otherwise required by applicable law.
10. Large Furniture Delivery Location
Unless a particular product or shipping service expressly states otherwise, large furniture deliveries are generally made to an accessible delivery location determined by the applicable carrier.
The carrier may not be required to:
- Carry furniture upstairs;
- Carry furniture through multiple floors;
- Move furniture into a specific room;
- Assemble furniture;
- Install furniture;
- Remove existing furniture;
- Remove all packaging materials; or
- Perform other specialized services.
Customers who require special delivery services should confirm whether such services are available before completing the purchase.
Any additional services may be subject to separate charges and availability.
11. Apartment, Condominium, Office, and Multi-Unit Deliveries
For deliveries to apartments, condominiums, offices, commercial buildings, gated communities, or other properties with access restrictions, customers are responsible for understanding the property’s delivery requirements.
Customers should consider:
- Building access hours;
- Elevator restrictions;
- Loading areas;
- Parking restrictions;
- Security procedures;
- Building management requirements;
- Freight-elevator requirements;
- Delivery appointment requirements; and
- Other property-specific rules.
If a property requires special arrangements, the customer should make those arrangements before the scheduled delivery whenever possible.
Additional services or arrangements required by a property may be subject to additional charges or separate requirements where applicable.
12. Delivery Appointments
For certain large or heavy furniture shipments, the carrier may contact the customer to arrange a delivery appointment.
Customers should respond to carrier communications promptly.
Failure to respond to a carrier or failure to attend a scheduled delivery appointment may result in:
- Rescheduled delivery;
- Additional delivery attempts;
- Additional storage;
- Additional transportation charges; or
- Other carrier-related consequences.
Any additional charges caused by customer-related delivery issues may be the customer’s responsibility where permitted by law.
13. Tracking Information
Where tracking information is available, it may be provided after the order has been processed and shipped.
Tracking information may not become active immediately after it is issued.
Carrier systems may require time to register the shipment and display tracking updates.
Tracking updates are controlled by the applicable carrier, and KELVOR LLC cannot guarantee that every tracking event will appear immediately.
Customers should use the tracking information provided to monitor the shipment and remain available for any delivery appointment or carrier communication when necessary.
14. Delivery Delays
Although we work to process and ship orders within reasonable timeframes, delivery delays may occasionally occur.
Delays may result from circumstances including:
- Carrier delays;
- Severe weather;
- High shipping volumes;
- Holidays;
- Transportation disruptions;
- Freight scheduling;
- Address issues;
- Operational disruptions;
- Natural disasters;
- Public emergencies;
- Road closures;
- Carrier capacity limitations; or
- Other circumstances beyond our reasonable control.
A delivery delay does not automatically qualify an order for cancellation or refund.
If a shipment is significantly delayed, customers may contact KELVOR LLC at amytree9277@gmail.com so that the shipment status can be reviewed.
15. Carrier Delays
Once a shipment has been transferred to a carrier, portions of the delivery process may be outside KELVOR LLC’s direct control.
Carrier delivery estimates may change during transportation.
If tracking information indicates a delay, customers should allow reasonable time for the carrier to update or complete delivery.
Where appropriate, KELVOR LLC may assist with reviewing the shipment status or contacting the carrier.
However, KELVOR LLC cannot guarantee that a carrier will meet its estimated delivery date.
16. Weather and Other Uncontrollable Events
Delivery may be delayed by circumstances beyond our reasonable control.
These may include:
- Severe storms;
- Flooding;
- Wildfires;
- Extreme weather;
- Natural disasters;
- Transportation interruptions;
- Road closures;
- Labor disruptions;
- Government actions;
- Public emergencies;
- Infrastructure failures; or
- Other unforeseen events.
When such circumstances occur, delivery estimates may be extended.
We will make reasonable efforts to continue processing and fulfilling affected orders as circumstances permit.
17. Address Changes
Customers should carefully review their shipping address before completing an order.
If you discover that an address is incorrect, contact KELVOR LLC as soon as possible at amytree9277@gmail.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an address change is possible, additional transportation, carrier, or handling costs may apply where permitted by law.
If the shipment has already been transferred to a carrier, any address-change request may be subject to the carrier’s procedures and availability.
18. Failed Delivery Attempts
A carrier may make one or more delivery attempts depending on the shipping method and destination.
If delivery cannot be completed because:
- No recipient is available where a recipient is required;
- The address is incomplete;
- The address is incorrect;
- Access to the property is unavailable;
- A required delivery appointment is missed;
- Delivery instructions are insufficient;
- The customer refuses delivery; or
- Another customer-related issue prevents delivery,
the shipment may be returned, held, rescheduled, or otherwise handled according to the carrier’s procedures.
Additional costs may apply in certain circumstances where permitted by law.
19. Refused Deliveries
Customers should not refuse delivery simply because they no longer want an order without first contacting KELVOR LLC.
A refused delivery does not automatically constitute an approved cancellation or return.
If an order is refused and subsequently returned, any applicable refund or return costs will be handled according to our Return & Refund Policy and applicable law.
The customer may be responsible for applicable return transportation, handling, storage, or other costs resulting from a customer-requested refusal or failed delivery where permitted by law.
20. Inspection Upon Delivery
Customers are encouraged to inspect furniture promptly after delivery.
Before discarding packaging materials, customers should check for:
- Visible damage;
- Broken components;
- Missing parts;
- Incorrect products;
- Packaging damage; and
- Other obvious delivery-related issues.
If an item appears damaged, customers should document the condition as soon as reasonably possible.
Photographs of the product, packaging, shipping label, and visible damage may be useful when submitting a damage-related claim.
Customers should retain the original packaging and damaged components until the issue has been reviewed, unless retaining them is impractical.
21. Damaged Shipments
If furniture arrives damaged, customers should contact KELVOR LLC within 7 calendar days after delivery whenever reasonably possible.
Customers may contact us at:
To help us evaluate the issue, we may request:
- Order information;
- Photographs of the damaged product;
- Photographs of the outer packaging;
- Photographs of shipping labels;
- A description of the damage;
- Photographs showing the overall product condition; and
- Other relevant information.
Customers should not discard the damaged product or packaging until the claim has been reviewed, unless retaining the materials is impractical.
Depending on the circumstances, an approved claim may result in:
- Replacement parts;
- Repair;
- Replacement of the affected product;
- Partial refund; or
- Full refund.
The appropriate resolution will depend on the circumstances of the claim and applicable law.
22. Missing Parts or Components
If your furniture arrives without required parts, hardware, accessories, or other components that were included with the product, please contact KELVOR LLC within 7 calendar days after delivery whenever reasonably possible.
We may review the order and product information and determine whether the missing item can be supplied separately.
Depending on the circumstances, we may provide:
- Replacement hardware;
- Replacement components;
- Missing accessories;
- Replacement products; or
- Another appropriate remedy.
A missing component does not necessarily require the entire furniture product to be returned.
23. Incorrect Products
If you receive a product that does not match the product ordered, please contact KELVOR LLC within 7 calendar days after delivery whenever reasonably possible.
We may request:
- Photographs of the product received;
- Order information;
- Packaging information;
- Shipping-label photographs; and
- Other information necessary to verify the issue.
If the incorrect product was supplied due to an error on our part, we will work with the customer to determine an appropriate resolution.
This may include arranging a replacement, arranging return transportation, providing replacement components, or providing another appropriate remedy.
24. Lost Shipments
If tracking information indicates that a shipment has been delivered but you cannot locate it, customers should first check:
- The delivery address;
- Front entrance or other suitable delivery areas;
- With household members or authorized recipients;
- With building management where applicable; and
- Other reasonable locations where the carrier may have left the shipment.
If the shipment remains unavailable, contact KELVOR LLC at amytree9277@gmail.com.
We may review the tracking information and, where appropriate, work with the applicable carrier to investigate the delivery.
25. Returned-to-Sender Shipments
A shipment may be returned to the sender or another fulfillment location if delivery cannot be completed.
Possible reasons may include:
- Incorrect address;
- Incomplete address;
- Repeated unsuccessful delivery attempts;
- Refused delivery;
- Failure to respond to a delivery appointment;
- Failure to collect a shipment where collection is required; or
- Other delivery-related circumstances.
If a shipment is returned because of information or actions attributable to the customer, additional shipping, transportation, storage, or handling costs may apply where permitted by law.
Any refund will be handled according to the applicable order terms and our Return & Refund Policy.
26. International Shipping
KELVOR LLC currently focuses on United States delivery.
International shipping is not generally available unless specifically offered for a particular product or order.
If international shipping is made available for a specific order, delivery times and procedures may vary by destination.
International shipments may be subject to:
- Customs procedures;
- Import requirements;
- Local regulations;
- Transportation delays;
- Customs inspections;
- Governmental procedures; and
- Destination-specific delivery requirements.
Any international shipping availability, costs, and applicable requirements will be communicated before the order is completed where applicable.
27. Customs and Import Delays
If international shipping is specifically offered for an order, customs processing may affect delivery time.
KELVOR LLC does not control the processing time of customs authorities or other governmental agencies.
Customs inspections, documentation requirements, import procedures, or other regulatory processes may cause delays beyond the estimated delivery timeframe.
Customers should understand that international delivery estimates may therefore be less predictable than domestic delivery estimates.
28. Shipping Restrictions
Certain furniture products may be subject to shipping restrictions based on:
- Product dimensions;
- Product weight;
- Destination;
- Carrier limitations;
- Transportation requirements;
- Local regulations;
- Remote-area limitations; or
- Other logistical considerations.
If an order cannot reasonably be shipped to the selected destination, KELVOR LLC may contact the customer regarding available options.
We reserve the right to decline or cancel an order before shipment when transportation to the selected destination is not reasonably available, subject to applicable law.
29. Delivery Conditions
Customers should ensure that the delivery location is reasonably prepared to receive the ordered furniture.
This may include ensuring:
- Safe access to the delivery location;
- Adequate space for the shipment;
- Appropriate building access;
- Available loading or unloading areas;
- Availability of a recipient where required; and
- Compliance with applicable property delivery requirements.
KELVOR LLC is not responsible for conditions at a customer’s property that prevent ordinary delivery, except where otherwise required by applicable law.
30. Furniture Assembly and Installation
Unless expressly stated otherwise for a particular product or service, delivery does not include furniture assembly or installation.
Customers should review the applicable product information to understand what is included with their purchase.
If assembly is required, customers should follow the applicable product assembly instructions carefully.
Customers are responsible for ensuring that the furniture is assembled and installed appropriately unless professional assembly or installation is expressly included with the order.
31. Shipping and Returns
Shipping and return procedures are separate matters.
If you wish to return an item after delivery, please review our Return & Refund Policy and contact KELVOR LLC before sending the product back.
Customers should not independently ship furniture to the business address without receiving applicable return instructions.
Return shipping arrangements may differ from the original delivery method because of furniture size, weight, packaging, and handling requirements.
32. Shipping Costs for Returns
Return shipping costs depend on the reason for the return.
For customer-requested returns, such as:
- Change of mind;
- Ordering the wrong product;
- Personal preference; or
- Other customer-related reasons,
the customer may be responsible for applicable return transportation or handling costs where permitted by law.
For products confirmed to have arrived damaged, defective, or incorrect due to an error attributable to KELVOR LLC, the applicable return or replacement arrangement will be determined based on the circumstances and applicable law.
Where KELVOR LLC is responsible for the return transportation under the applicable circumstances, we will generally arrange or reimburse reasonable return transportation costs as appropriate.
33. Order Cancellation Before Shipment
If you wish to cancel an order before it has shipped, contact KELVOR LLC as soon as possible at:
We will determine whether cancellation is still possible based on the order’s processing status.
If an order has already entered fulfillment, been packaged, been transferred to a carrier, or has been shipped, cancellation may no longer be possible.
In such circumstances, the request may instead need to be handled under our Return & Refund Policy.
If a cancellation is approved before shipment, the applicable refund will generally be initiated within 3 business days after cancellation is confirmed.
The time for the funds to appear in the customer’s account depends on the applicable payment provider or financial institution.
34. Shipping Communication
We may use the contact information provided with an order to send communications relating to:
- Order processing;
- Shipment status;
- Tracking information;
- Delivery arrangements;
- Delivery problems;
- Address issues;
- Returns;
- Refunds; or
- Other matters directly related to the customer’s order.
Customers should ensure that the contact information associated with an order is accurate.
For shipping-related questions or delivery concerns, customers may contact:
35. Shipping Information Accuracy
Customers are responsible for reviewing their shipping information before completing a purchase.
KELVOR LLC is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.
If you notice an error after placing an order, contact KELVOR LLC as soon as possible so that we can determine whether the information can still be corrected.
Once a shipment has entered carrier processing, address corrections may be subject to carrier availability and additional charges.
36. No Guaranteed Delivery Date
Unless expressly stated otherwise, delivery dates and estimated shipping times are not guaranteed.
The standard estimated delivery timeframe for U.S. orders is generally 5–12 business days after shipment, with order processing generally taking 1–3 business days before shipment.
Large, heavy, oversized, freight, remote-area, or specially handled furniture may require additional time.
Estimated dates are provided for planning purposes and may change due to:
- Carrier conditions;
- Weather;
- Transportation disruptions;
- Product availability;
- Freight scheduling;
- Holidays;
- Address issues;
- Delivery appointments; or
- Other circumstances beyond KELVOR LLC’s reasonable control.
A delay beyond an estimated delivery date does not automatically constitute a failure to fulfill an order.
37. Changes to This Shipping Policy
KELVOR LLC may update this Shipping Policy from time to time.
Changes may be made to reflect:
- Changes in shipping practices;
- Changes in fulfillment procedures;
- Changes in carriers or transportation arrangements;
- Changes in product requirements;
- Changes in applicable laws or regulations;
- Changes to website functionality; or
- Other operational requirements.
When this policy is updated, the effective date displayed at the beginning of the policy may be revised.
Customers are encouraged to review this policy periodically.
Any updated policy will apply prospectively to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
38. Contact Us
For questions or concerns regarding shipping, delivery, damaged shipments, missing items, incorrect deliveries, tracking, delivery delays, or other shipping-related matters, please contact KELVOR LLC.
KELVOR LLC
Contact Person: HERNANDEZ JACQUELYN M
Address: 11105 W Lewis Ave, Avondale, AZ, 85392-5881, Maricopa, USA
Email: amytree9277@gmail.com
When contacting us about an order, please provide relevant order information and a clear description of the shipping or delivery issue so that it can be reviewed efficiently.
39. Effective Date
This Shipping Policy is effective as of September 11, 2026.
KELVOR LLC
11105 W Lewis Ave, Avondale, AZ, 85392-5881, Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
Email: amytree9277@gmail.com