Thank you for choosing KELVOR LLC.
We strive to provide customers with products and service that meet the information and requirements applicable to each order. Because our products include medical vial packaging glass bottles and injection pen housings, we understand that product specifications, quantities, condition, packaging, and order accuracy are important considerations.
This Return & Exchange Policy explains the general conditions and procedures applicable to returns, exchanges, refunds, damaged products, incorrect products, and other order-related concerns.
1. Company Information
KELVOR LLC
Address:
11105 W Lewis Ave
Avondale, AZ, 85392-5881
Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
2. Products Covered by This Policy
This policy generally applies to products offered through our website, including:
- Medical vial packaging glass bottles;
- Injection pen housings;
- Related packaging products;
- Other products offered through the website.
Because products may differ in specifications, dimensions, configurations, quantities, packaging, and intended applications, return or exchange eligibility may depend on the specific circumstances of an order.
3. Before Requesting a Return or Exchange
Customers should carefully review product information, specifications, quantities, and order details before completing a purchase.
If you believe there is a problem with an order, please contact us before sending any products back.
Customers should not independently return products without first receiving appropriate return instructions.
This helps ensure that returned products can be properly identified, reviewed, and processed.
4. General Return Conditions
A return may be considered when there is a legitimate issue relating to the order, such as:
- Incorrect product received;
- Incorrect quantity received;
- Product damage occurring during transportation;
- Product defect or quality-related issue;
- Product not reasonably corresponding to the confirmed order;
- Other circumstances that may qualify for a return under the applicable terms.
Return eligibility is subject to review based on the circumstances of the individual order.
Not every request will automatically qualify for a return.
5. Product Condition
Where a return is approved, products should generally be returned in a condition that allows them to be properly inspected.
Depending on the nature of the issue, returned products may need to include:
- Original product packaging where available;
- Relevant labels or identifying information;
- Appropriate protective packaging;
- Supporting order information;
- Other materials reasonably necessary to evaluate the return.
Customers should avoid unnecessary handling, modification, alteration, or use of products that are intended to be returned because of a suspected defect or order issue.
6. Damaged Glass Products
Medical vial packaging glass bottles are glass products and may be susceptible to damage if improperly handled during transportation or after delivery.
Customers should inspect shipments promptly after receipt.
If glass products appear damaged:
- Handle the products carefully;
- Avoid using damaged products;
- Retain the original packaging where possible;
- Document the condition of the products and packaging where appropriate;
- Provide relevant order and shipment information when reporting the issue.
A damage-related request will be reviewed based on the circumstances and available information.
7. Damaged Packaging
If the external shipping package is visibly damaged when received, customers should document the condition where reasonably possible.
Packaging damage does not necessarily mean that the products inside are damaged.
Customers should inspect the contents carefully and report any product damage as soon as reasonably possible.
Where supporting photographs or other information are relevant to evaluating a claim, customers may be asked to provide them.
8. Incorrect Products
If you receive a product that does not correspond to your confirmed order, please contact us so that the issue can be reviewed.
Examples may include:
- Incorrect product type;
- Incorrect product configuration;
- Incorrect quantity;
- Other material differences from the confirmed order.
Where an error is confirmed, an appropriate resolution may be considered based on the circumstances.
Customers should retain the incorrect products and packaging until the matter has been reviewed and further instructions have been provided.
9. Product Quality or Defect Concerns
If you believe a product has a defect or quality-related problem, please provide information that allows the issue to be evaluated.
Depending on the circumstances, relevant information may include:
- Order information;
- Product name or description;
- Quantity affected;
- Description of the issue;
- Photographs where appropriate;
- Packaging information;
- Shipment information;
- Other information reasonably related to the reported problem.
The reported issue may be reviewed based on the available information and the specific circumstances of the order.
10. Injection Pen Housing Returns
For injection pen housings, customers should carefully verify product specifications and compatibility requirements before placing an order.
Because injection pen housings may be used as components of a larger product or device, customers are responsible for determining whether the relevant product meets their intended technical and application requirements.
A return or exchange request relating to compatibility will be reviewed based on the specific order and information available.
General product information should not be interpreted as medical, clinical, pharmaceutical, engineering, or regulatory advice.
11. Medical Vial Packaging Glass Bottle Returns
Customers purchasing medical vial packaging glass bottles should review applicable product information before completing an order.
Because glass packaging products may have specific dimensions, configurations, quantities, and application requirements, customers should verify their requirements carefully.
A return or exchange request based solely on a customer’s change of requirements, intended application, or preference may not necessarily qualify for approval.
Each request will be evaluated according to the circumstances of the order and applicable terms.
12. Non-Returnable or Restricted Circumstances
To protect product integrity and customer safety, certain products or situations may not qualify for return or exchange.
Depending on the circumstances, a return may not be accepted where:
- The product has been used;
- The product has been modified or altered;
- The product has been damaged after delivery due to improper handling;
- The product has been improperly stored;
- The product has been contaminated;
- The product has been damaged through misuse;
- The customer ordered an unsuitable product based on their own requirements;
- The product cannot be reasonably identified with the relevant order;
- The applicable return requirements have not been satisfied;
- Other circumstances make the return inappropriate.
These restrictions may not apply where applicable law requires otherwise or where the issue resulted from an error or defect attributable to the order.
13. Change of Mind
Customers should carefully consider their product requirements before placing an order.
A request based solely on a change of mind, change in business requirements, change in intended application, or preference may not automatically qualify for a return or exchange.
For products involving specific specifications or quantities, customers should verify their requirements before completing the purchase.
Any such request will be reviewed according to the circumstances of the individual order and applicable requirements.
14. Return Authorization
Customers should contact KELVOR LLC before returning any product.
Where a return is approved, appropriate instructions may be provided regarding:
- The products to be returned;
- Packaging requirements;
- Return procedures;
- Information that should accompany the return;
- Other relevant return requirements.
Unauthorized returns may experience delays in processing or may not be accepted.
15. Return Shipping
The responsibility for return shipping may depend on the reason for the return.
For example, where an issue is confirmed to have resulted from an incorrect product, confirmed defect, or other qualifying circumstance attributable to the order, return shipping arrangements may be considered based on the circumstances.
Where a return is requested for reasons not attributable to an order issue, the customer may be responsible for applicable return shipping arrangements or costs.
The specific treatment of return shipping will depend on the circumstances of the individual case.
16. Packaging Returned Products
Customers are responsible for taking reasonable care when preparing approved returns for shipment.
Products should be packaged appropriately to reduce the risk of additional damage during transportation.
This is particularly important for glass products.
Where the original packaging remains available and is suitable for return transportation, customers should retain and use it where appropriate.
KELVOR LLC is not responsible for additional damage caused by inadequate return packaging or improper handling during a customer-arranged return.
17. Return Inspection
Once an approved return is received, the returned products may be inspected to determine:
- Whether the returned products correspond to the relevant order;
- The condition of the products;
- The nature of the reported issue;
- Whether the issue is consistent with the information provided;
- Whether the applicable return conditions have been satisfied.
The inspection process may require reasonable time depending on the nature and complexity of the issue.
18. Exchanges
Where appropriate, an eligible product may be exchanged for a replacement.
An exchange may depend on:
- Product availability;
- Confirmation of the reported issue;
- Product specifications;
- Quantity;
- Condition of the returned products;
- Other circumstances relating to the order.
If the same product is unavailable, an alternative resolution may be considered where appropriate.
An exchange is not guaranteed for every return request.
19. Replacement Products
Where a replacement is approved, the replacement product will generally correspond to the applicable confirmed order or approved resolution.
Replacement availability may depend on current product availability and other operational circumstances.
Customers may be required to return the original products before a replacement can be processed, depending on the nature of the issue.
20. Refunds
Where a refund is approved, the applicable refund will be processed according to the circumstances of the order and the applicable payment or transaction procedures.
A refund may be considered where:
- A qualifying return has been approved;
- A replacement cannot reasonably be provided;
- An order-related error has been confirmed;
- Another circumstance warrants a refund.
The amount of any refund may depend on the specific circumstances of the order.
21. Refund Timing
Approved refunds may require processing time after the relevant return or order issue has been reviewed.
The time required for the refund to appear may also depend on the payment method or financial institution involved.
KELVOR LLC does not control processing times imposed by independent financial institutions or payment-processing systems.
22. Partial Refunds
In certain circumstances, a partial refund may be considered where only part of an order is affected.
This may apply where:
- Only some products are damaged;
- Only part of the quantity is incorrect;
- Only certain items are subject to an approved return;
- Another circumstance affects only part of the order.
The amount of any partial refund will depend on the specific circumstances.
23. Order Cancellation
Customers who wish to cancel an order should make the request as soon as possible.
We may make reasonable efforts to accommodate cancellation requests before an order has entered processing, packaging, or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Where cancellation is no longer possible, the customer may need to follow the applicable return procedure, if eligible.
24. Bulk Orders
Returns and exchanges involving larger quantities may require additional review.
This may include orders involving:
- Large quantities of medical vial packaging glass bottles;
- Large quantities of injection pen housings;
- Special product configurations;
- Specific packaging requirements;
- Other business or bulk orders.
Because bulk orders may involve specific preparation and shipping arrangements, return eligibility and procedures may be determined based on the circumstances of the individual order.
25. Customized or Special Requirements
Where products have been prepared, selected, or arranged according to specific customer requirements, return or exchange eligibility may be different from standard products.
Customers should verify specifications and requirements before confirming an order involving special requirements.
A return or exchange for a customized or specially prepared order may not be available unless the product is defective, incorrect, or otherwise qualifies under applicable requirements.
26. Customer Responsibilities
Customers are responsible for:
- Reviewing product information before purchase;
- Confirming product specifications;
- Confirming quantities;
- Providing accurate shipping information;
- Inspecting products after delivery;
- Reporting issues promptly;
- Providing accurate information concerning a return request;
- Following return instructions;
- Packaging returned products appropriately;
- Avoiding unnecessary use or alteration of products intended for return.
Providing complete and accurate information helps us evaluate and process return and exchange requests more efficiently.
27. Abuse of the Return Process
KELVOR LLC reserves the right to review return and exchange requests for potential misuse or abuse.
Examples may include:
- Repeated unsupported return requests;
- Returning products that were not purchased from us;
- Returning products that have been substantially used or altered;
- Providing materially inaccurate information;
- Attempting to obtain refunds through fraudulent means;
- Other conduct inconsistent with a legitimate return request.
Where appropriate and permitted by applicable law, requests involving suspected abuse may be declined or further reviewed.
28. Circumstances Beyond Our Reasonable Control
Certain circumstances may affect the processing of returns, exchanges, replacements, or refunds.
These may include:
- Transportation disruptions;
- Severe weather;
- Customs delays;
- Government actions;
- Supply interruptions;
- Product availability issues;
- Technical problems;
- Other circumstances beyond our reasonable control.
Where such circumstances occur, we will make reasonable efforts to address the matter as circumstances permit.
29. Legal Rights
This Return & Exchange Policy is intended to explain our general return and exchange procedures.
Nothing in this policy is intended to restrict or exclude any rights or remedies that cannot legally be restricted or excluded under applicable law.
Where applicable law provides mandatory consumer rights or other protections that differ from this policy, those legal requirements will apply to the extent required.
30. Policy Updates
KELVOR LLC may update this Return & Exchange Policy from time to time.
Updates may be made to reflect:
- Changes in our products;
- Changes in our return procedures;
- Changes in business practices;
- Changes in applicable laws or requirements;
- Improvements to customer service processes.
The updated policy may be published on the website with a revised effective date.
Customers are encouraged to review this policy periodically.
31. Contact Information
For questions concerning returns, exchanges, damaged products, incorrect products, or refunds, you may contact:
KELVOR LLC
11105 W Lewis Ave
Avondale, AZ, 85392-5881
Maricopa, USA
Contact Person: HERNANDEZ JACQUELYN M
When making a return or exchange inquiry, please provide sufficient order and product information to allow the matter to be properly reviewed.
32. Our Commitment
KELVOR LLC aims to handle return and exchange requests in a professional, reasonable, and transparent manner.
We understand that products such as medical vial packaging glass bottles and injection pen housings may be used in business, packaging, manufacturing, or other professional applications. For this reason, we seek to review product and order concerns carefully and provide an appropriate resolution based on the circumstances of each case.
Our goal is to maintain a reliable purchasing experience through responsible order handling, clear communication, and reasonable support when an issue occurs.
Last Updated: September 9, 2026